Our experience shows that providing clean, safe, healthy facilities at the lowest total cost is more than just a product procurement-driven decision. In fact, product procurement is just a small part of the total cleaning results equation. It takes more; it takes people and process to drive cleaning results. And, it takes a structured approach for people and processes to succeed. An approach focused on evaluating the current state, standardizing best practice products and processes, training for success, and utilizing management tools that improve outcomes.
Evaluate the Current State
Evaluating your cleaning program versus accepted best practices is a critical first step to clean, safe, healthy facilities. It will provide insight into the gaps that need to be bridged so you can build a road map for success. Help is available to evaluate your current state of clean. Hillyard, with over 100 years of experience, has developed an app-based best practice evaluation system that helps improve custodial department results. The system collects and analyzes data on current cleaning processes, products, and outcomes. Based on the data collected, it provides a written report that identifies opportunities for improvement. Additionally, recommendations are presented outlining the best practices that can be implemented to improve cleaning outcomes and lower the total cost of cleaning.
Standardize on Best Practice Products and Processes
You may have heard the line: people don't fail, systems fail. It's especially true in cleaning industry. A lack of systems or systems that are too complicated fail cleaning staff all the time. With over 75% of a cleaning budget dedicated to labor cost, it's critical to simplify the cleaning process and standardize the product offering. Standardization simplifies training. Training provides the pathway to cleaning success.
Training for Success
A successful training program blends the best of onsite and online tools. Using standardized training tools like custom step-by-step visual job cards and workflow charts to reinforce best practices. Hillyard account managers are well versed in providing onsite staff training. Supplement on-the-job training with interactive computer-based e-learning such as Hillyard University, an online learning management system, which can track learning for individual staff members, and set individual professional development tracks.
Utilizing Management Tools that Improve Outcomes
Making it easier to manage quality, troubleshoot and take corrective action, and streamline procurement is critical to delivering clean, safe, and healthy buildings. No supplier understands this better than Hillyard. Hillyard has an array of management tools to keep your cleaning program on track.
Hillyard's CCAP system provides management solutions for workloading, product planning, and cleaning system analysis. Hillyard's QC Manager is an app-based online cleaning quality control system that provides critical feedback for success. It's simple, intuitive and flexible to use. Users can use QC Manager to quickly perform "tap and click" walk-through inspections, and then use the results to motivate and reward staff for exceptional cleaning performance, and quickly pinpoint areas that need corrective action or reinforced with training.
Utilizing a web-based procurement platform, like hillyardb2b, allows you to manage all of your custodial supply purchases. Hillyardb2b provides 24/7 access to all the information you need. Within hillyardb2b, you have the ability to build customized order templates to standardize purchasing,implment online order management and approval for control, and quickly general useful reports for better analysis.
Getting clean, safe, healthy facilities at the lowest total cost is no accident. It's using the proven approach of evaluation, standardization, training and management that deliver results. At Hillyard, our complete focus is your solution to better cleaning results. Your Hillyard account manager is here to help.